Refund & Cancellation Policy

1. About this policy

This Refund & Cancellation Policy applies to the local bazaar section of https://alamnagar.in, where local shops and service providers from Alamnagar and nearby areas may be listed.

The website itself does not sell products, collect online payments, or operate delivery services. All purchases are typically cash‑on‑delivery (COD) or direct offline transactions between buyers and sellers.

2. Platform‑only role (no direct sales)

The website acts only as an information and listing platform to help buyers discover local shops, products, and services.

• Any order, payment, delivery, return, or refund is directly between you (the customer) and the individual shop / service provider.
• The website owner does not issue invoices, collect money on your behalf, or control stock and delivery.
• Therefore, the website owner cannot be held responsible for refunds, cancellations, or disputes related to these transactions.

3. Product inspection at delivery (COD)

Because most orders are cash‑on‑delivery, customers are strongly encouraged to carefully inspect the product at the time of delivery before making the payment.

• Check quantity, quality, expiry date (if applicable), and condition of the product.
• If you are not satisfied at that moment, request clarification or resolution directly from the delivery person or shop.
• Once you accept the product and make payment, any later refund or exchange will depend entirely on the shop’s own policy.

4. Returns & refunds (shop‑level policy)

Each participating shop or service provider may have its own rules for returns, replacements, or refunds.

• Some shops may allow returns within a fixed number of days with a valid bill and unused condition.
• Some products (for example, perishable goods, customised items, opened food packets, hygiene products) may be non‑returnable.
• Refunds may be given as cash, adjustment in next purchase, or not at all, depending on the individual seller.

Please ask the shop or delivery person clearly about their return and refund conditions at the time of purchase.

5. Order cancellation

Because orders are handled directly by shops and usually paid in cash on delivery, cancellation rules are set by each shop.

• If you wish to cancel an order, contact the relevant shop or delivery contact number as early as possible.
• Some shops may allow free cancellation before dispatch; others may not accept cancellation once items are packed or dispatched.
• The website owner does not guarantee that a shop will accept or process any cancellation request.

6. Damaged, wrong, or missing items

If you receive a damaged product, the wrong item, or missing quantity, you must raise the issue immediately with the seller or delivery person.

• Take photos or videos at the time of delivery, if possible, as proof.
• Ask the shop for replacement, corrected delivery, or refund as per their internal policy.
• The website may, at best, help by sharing seller contact information, but cannot guarantee any outcome or compensation.

7. Service providers & bookings

In case of services (for example, repairs, local labour, coaching, etc.) listed on the bazaar section, all terms—including advance, cancellation, rescheduling, and refunds—are decided directly between you and the service provider.

The website does not control their punctuality, quality of work, or after‑service guarantees, and cannot process refunds for services.

8. No guarantee of refund

This website does not promise or guarantee that you will receive a refund or replacement in any particular situation.

All financial claims, disputes, or compensation must be discussed and resolved with the respective shop or service provider according to their policies and applicable consumer protection laws in India.

9. Disputes & complaints

If you have a dispute with a shop or service provider, you may:

• First, contact them directly using the contact details shared in the listing or on your bill.
• Keep proof such as bills, WhatsApp chats, and photos of the product or service.
• Where applicable, you may explore your rights under Indian consumer protection laws through official channels or legal advice.

You may also inform us about serious issues so we can review the listing, but we are not an arbitration or dispute‑resolution body.

10. Changes to this policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in how the bazaar operates or to comply with legal requirements.

The latest version will always be available on this page, with the “Last updated” date at the top. Continued use of the website and bazaar listings means you accept the updated policy.

11. Contact

If you have any questions or feedback about this Refund & Cancellation Policy, please contact:

• Email: [email protected]
• Phone / WhatsApp: +919934961741
• Website: https://alamnagar.in